Shipping policy

Thank you for shopping with Oz Pet Hub.

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for important delivery information.

Order Processing Time

  • Orders are usually processed within 1–3 business days.

  • Orders are not processed on weekends or public holidays.

  • You will receive an order confirmation email after placing your order.

Shipping Time

Estimated delivery times:

  • Australia: 7–15 business days

Please note that delivery times may vary depending on your location, shipping carrier, customs, or busy holiday periods.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can use the tracking information to monitor your order status anytime.

Delays

While we do our best to ensure timely delivery, unexpected delays may sometimes occur due to:

  • High shipping demand

  • Weather conditions

  • Customs processing

  • Carrier delays

We appreciate your patience and understanding.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout.

Oz Pet Hub is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or is lost during shipping, please contact us as soon as possible and we will do our best to assist you.

📧 Contact Email: mozibalnealia4@hotmail.com

Thank you for choosing Oz Pet Hub.